How this article was researched

Current FCA and administrator pages answer one customer decision. Appointment, evidence collection, a formal claim and any eventual distribution are kept separate.

Commercial status: There are no affiliate links in this edition. No administrator, payment firm or recovery service paid for inclusion or approved the copy.

If you still have money recorded with ePayments Systems, start with one small task: build a dated balance record. Do not begin with a recovery company, a social-media message or an assumed claim deadline.

The official pages confirm a special administration. They do not yet give a complete, internally consistent formal-claim timetable. This guide helps you preserve evidence and use the right route while that gap remains.

Write down what EPS appears to hold

Record the account name, customer reference, currency and balance shown by your last reliable statement or account export. Add the date of that record. Save transaction confirmations for money sent to EPS and any withdrawal request, return or complaint already made.

Keep original files where possible. A screenshot is useful, but pair it with statements, emails or transaction references that show the amount and date. Do not send passwords, one-time codes or an entire unrelated bank history.

Reach the administrator from the FCA page

The FCA says ePayments Systems Limited entered special administration on 15 October 2026. It names Mark Boast and Allister Manson of Opus Restructuring LLP as joint special administrators. The FCA says the administrators are responsible for customer claims and returning funds where possible, and that more information on making a claim will follow in due course. [C1]

Use the FCA notice to reach the administrator page. That route helps you avoid a lookalike domain or a cold caller using the case name. Save the address you used and the date you checked it.

Do not confuse evidence with a formal claim

The current Opus case page asks customers who believe EPS holds safeguarded funds to make contact with the joint special administrators and state the total they believe is held, with supporting documents. The same passage says sending this information is not proof of claim and will not speed up a return. It also says the timing and amount of any customer return are uncertain. [C2]

That distinction matters. Sending a balance record and completing a formal claim are separate events. In your own record, give each event a date and a status. Leave formal claim as “not yet confirmed” until the administrator supplies the procedure or confirms what your submission represents. Keep a copy of what you sent, the delivery date and any acknowledgement.

Treat the mixed wording as a reason to pause

The top of the Opus page confirms that the administrators were appointed on 15 October. Later sections still refer to what will happen “once appointed” and to the proposed administration. That appears to be legacy wording on the same live page.

Do not repair that wording yourself by inventing a deadline, claim form or payment date. As checked on 2 November, neither the FCA notice nor the Opus case page displays a customer filing deadline. Watch for a dated update from the named administrators and compare it with the case page before acting.

Safeguarding is not an FSCS guarantee

EPS was an electronic-money firm, not a bank deposit account for this purpose. The FCA says payment services are not covered by the Financial Services Compensation Scheme. It also says e-money firms must safeguard customer money, normally by separating it from the firm's own funds. [C3]

Safeguarding can support a return, but it does not fix the amount or date. The FCA's general guidance says customers should get most safeguarded money back if the process worked properly, while warning that a return may take time and administration costs can reduce it. The special administrators still need to assess the funds actually held.

Keep customer funds and other claims separate

A balance from payment services may be treated differently from a supplier invoice, compensation offer or other contractual claim. Label each item in your record. If you also have an unresolved complaint, note its reference, current stage and any offer separately.

The Opus page says customers with a complaint already referred to the Financial Ombudsman Service do not need to take further action with the Ombudsman at the moment; it says the service will contact them about next steps. That statement does not decide the value or priority of a claim.

Do not send new money to EPS

The current administrator page says customers should not send new funds to EPS and that the trading platform is disabled. Preserve any attempted transfer or automatic-payment evidence and contact the payment provider if a new transaction appears.

Do not treat an old saved beneficiary or recurring instruction as proof that a payment is still appropriate. Check your bank or payment account and cancel only through the provider's verified controls where the instruction is genuinely yours to change.

Run a four-part scam check

Before replying to any unexpected contact, compare four things: the exact legal entity, the administrator's firm, the case-page domain and the request being made. Start a fresh visit from the FCA notice rather than using the link in the message.

The Opus page says ePayments Systems or the administrators will not ask for bank details by phone. The FCA says to end an unexpected call claiming to be from EPS, Opus or the FCA, then contact the organisation using verified details. No legitimate update needs your password or one-time code.

Make one administration record

Put these fields on one page: balance and currency, evidence date, transaction references, complaint reference, administrator route checked, information sent, acknowledgement received, formal-claim status, next review date and unresolved question. Write “not yet confirmed” instead of leaving a blank that could later look like an answer.

Separate three statuses in your submission log

Give each contact three fields: information sent, receipt acknowledged and formal claim confirmed. Fill a field only from the response you actually received. Sending a balance export supports the first field. An automatic email may support the second. Neither supplies the third unless the administrator expressly confirms it.

For an invented example, write: “Balance export sent on my recorded date; automatic receipt saved; formal-claim procedure not yet confirmed.” Keep the original acknowledgement with that row. If a later message asks for another document, add a new row with the exact request and your response. Check whether it changes the claim status or only completes the evidence pack. This lets you answer a specific request without treating every email as a fresh claim or sending the same records repeatedly.

Set your own reminder to revisit the official case page. Label it as a personal review date, not a legal deadline. When a dated instruction appears, save it separately and compare its requested documents with what you already sent. Do not overwrite the older row: it explains what was known at the time.

Your next action is to complete that page and open the FCA notice yourself. For adjacent checks, verify a refund message, check debt-help warning signs or organise a financial decision record. Continue with the consumer-rights guides.

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Primary sources and product pages

Product details last checked Nov 2, 2026; next scheduled review Nov 6, 2026. This UK-focused guide is educational information, not individualized financial, legal or tax advice. Product terms, offers and eligibility can change.